Shipping Information
Delivery will be arranged at 4pm every working day using POSLAJU Malaysia services. Hence, every payment cleared after 4pm will be processed the next morning. The items expected to arrive at your doorstep about 1-2 working days for orders within Malaysia. For international orders, it depends on where your locations at.
Shipping charge
*within peninsula of Malaysia – RM7.00 every 500 grams
*Sabah & Sarawak – RM10.00 every 500 grams
*International orders –
Track your items
Your tracking number will be emailed to you right after items despatched.
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Returns Policy
Our products are the best for you and we know that’s what you expect from us! However, if our product does not fit or has any defects which originally came from us, we are tolerant if you want to exchange with new size, colour, or even style, as long as the price is same or higher (which you need to add up your payment). Cash refund is not applied. The returned items that are unworn, unwashed and in original condition only can be returned to Matase Sutera. Any returns can be made within 14 days after the delivery was done by us. If the new wanted item is not available and you are insisted to own the design, please email us at matase.sutera@gmail.com or call 09-7658808 for further actions. We highly appreciate if you could email or call us first to notify about the return items.
